Terms and Conditions

The auslanconsultancy.com website allows you to purchase goods or services, and donate funds to the Auslan Consultancy on the Auslan Consultancy website. These terms and conditions govern your use of the Auslan Consultancy website.

Acceptance of these Terms and Conditions

Your continued use of the Auslan Consultancy website is deemed to be acceptance of these Terms. Please read these terms of use carefully.

From time to time Auslan Consultancy may need to amend these Terms of use and you should review them regularly. Each time you use the website you are deemed to have accepted such changes.

Orders, Donations & Refunds

Content relating to goods available for ordering may be based on information provided by third parties such as the suppliers of those goods. While we aim to ensure that information is kept current and correct, there may be some instances where goods ordered differ in a minor degree from their descriptions. Subject to Your Statutory Rights, any graphics, photos, or illustrations used in relation to goods available for ordering on the Website may not be fully representative of the goods described and should be used as a guide only.

By placing any order for goods and/or services in the manner described on the Auslan Consultancy website, you make an offer to purchase the goods and/or services for the price specified on the Auslan Consultancy website at the time you place the order (Offer). We may, in our sole and absolute discretion, accept or reject any Offer made by you for any reason, including, without limitation, the unavailability of the goods and services, an error in the price or the goods and services description posted on the Auslan Consultancy website, or an error in your Offer.

Prices for goods and services displayed on the Auslan Consultancy Website may change at any time at our sole discretion. You must pay to us the price for the goods and services that is displayed on the Auslan Consultancy Website at the time you place an order, plus any applicable delivery and handling charges. Payment must be made with your order.

Title to the goods and services shall pass to you on payment in full of the purchase price and any applicable delivery and handling charges. Risk of loss or damage to the goods shall pass to you when the goods are passed from us to our delivery provider for delivery to you. We do not insure orders, so we recommend that you nominate a secure delivery address.

Any delivery period stated on the Auslan Consultancy website is an indication only of the anticipated period for delivery of the goods, and does not form part of the agreement for sale of the goods. We may contact you if we anticipate any issues delivering your goods within a reasonable time.

If you place an order for goods and/or services or make a donation through the Auslan Consultancy website, in addition to your statutory rights, we may consider your request for a refund where:

  • you notify us in writing within thirty (30) days of the order for goods or the donation or;
  • you provide us with a copy of your receipt; and
  • you indicate the reason for wanting a refund.

Refunds of credit card payments will be made to the same credit card.

Shipping & Returns

Auslan Consultancy will endeavour to fulfill all orders for goods and/or services and donations placed via the Auslan Consultancy website as soon as possible.  Auslan Consultancy will endeavour to dispatch orders or goods and/or services within 7 working days of receiving the order.

Important Information about Delivery Times

All delivery times are indications only, and indicate the time it would normally take for delivery once the goods are dispatched from Auslan Consultancy. Delays in shipment may occur if a product is out of stock or temporarily unavailable from our suppliers. You will be advised via email of any substantial delay. In the event of some items on your order being in stock and some items being substantially delayed we will contact you with the option to split your shipment. Additional freight charges will apply.

Purchasing goods and/or services

In order to purchase products or merchandise from the Auslan Consultancy website, details of the goods and services you wish to order, your personal details, and credit card details for payment, must be entered into a secure payment gateway, using TryBooking.

The cost of delivery of Auslan Consultancy goods and/or services purchased by you will be calculated at the time the product is ordered, and will be incorporated into the final price of the product.

All prices quoted on the Auslan Consultancy website are in Australian Dollars.

Details required from you

Unless provided otherwise, all payments for donations or merchandise purchases are to be made by credit card.

In order for Auslan Consultancy to deliver to you a tax receipt and/or invoice for goods and/or services that you have ordered, you will need to provide Auslan Consultancy with your postal address. Auslan Consultancy will not provide you with a tax receipt and/or invoice recognising your donation, products or merchandise you have ordered until payment has been processed and actually received by Auslan Consultancy


Auslan Consultancy does not guarantee that the Auslan Consultancy website will be free from viruses, or that access to the Auslan Consultancy website will be uninterrupted.

Limitation of Liability and Jurisdiction

The liability of Auslan Consultancy for a breach of this Agreement, statutory cause of action, common law or tort (including negligence) in any way is limited as follows:

  1. Auslan Consultancy will not be liable for indirect or consequential loss or damage, notwithstanding anything else in this Agreement and;
  2. Otherwise in respect of all other claims or liability to you for all other proven loss and damage is limited, for an aggregate of all claims, to the amounts donated by you to Auslan Consultancy.

Auslan Consultancy’s liability for a breach of a condition or warranty implied by law that cannot be excluded, is limited to the extent possible, at Auslan Consultancy’s option, to:

  1. the supply of the goods or services;
  2. the supply of the goods or services by a third party;
  3. the repair of the goods; or
  4. the payment of the cost of having the goods or services supplied again or repaired

This website and its use are governed by the laws in the State of Victoria, Australia.


You agree to fully indemnify and hold us harmless against any expenses, costs, loss (including consequential loss) or damage that we may suffer or incur as a result of or in connection with your use of, access to or conduct in connection with Auslan Consultancy, including any breach by you of the Conditions.

Intellectual Property Rights

Auslan Consultancy own the intellectual property, including copyright, in all content of this website. Except as necessary for using this website on your browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws, no material on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the specific written consent of Auslan Consultancy. Please contact Auslan Consultancy for permission to use Auslan Consultancy information on Contact Us Page

Privacy Policy

You consent to receiving marketing content from Auslan Consultancy with all information being handled in accordance with its privacy policy which can be viewed at auslanconsultancy.com/privacy. Auslan Consultancy will not use your information except as set out in these Terms, as consented to by you or otherwise required by law.